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Salesforce Certified Strategy Designer Exam Sample Questions (Q50-Q55):

NEW QUESTION # 50
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?

A. Research findings and a competitive analysis.
B. Inspiring graphics and personas
C. Wireframes and a total addressable market (TAM) calculation

Answer: A

Explanation:
The best thing to rely on to get stakeholder buy-in for a redesign of digital commerce experience is research findings and a competitive analysis, as this helps demonstrate the user needs and pain points, and the market opportunities and threats. Wireframes and a total addressable market calculation or inspiring graphics and personas may not be persuasive or comprehensive enough for stakeholder buy-in.

NEW QUESTION # 51
At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

A. They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.
B. They enable stakeholders to focus on generating ideas rather than detailing UI.
C. They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.

Answer: B

Explanation:
Explanation
The reason why marker choice is important is that they enable stakeholders to focus on generating ideas rather than detailing UI. Fat markers are thick pens that limit the level of detail that can be drawn on a sticky note.
They help stakeholders concentrate on the concept or idea behind the sketch, rather than the user interface or visual design. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/sketch-w

NEW QUESTION # 52
A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A. A roadmap to minimize miscommunication about milestones in the build process.
B. Incentives to motivate internal stakeholders to align with the proposed future state
C. The strategic case including a breakdown of features and why they meet audience needs.

Answer: C

Explanation:
In addition to the narrative, the designer should provide the strategic case including a breakdown of features and why they meet audience needs to create alignment. The strategic case is a way to explain how the new product vision aligns with the company's mission, values, goals, and capabilities. It also shows how the product features address user needs, pain points, motivations, and behaviors. This can help persuade internal stakeholders to support the new product vision by demonstrating its value proposition and relevance.
Incentives may motivate stakeholders temporarily but they do not create lasting alignment or commitment. A roadmap may show how the new product vision will be implemented but it does not justify why it should be pursued.

NEW QUESTION # 53
A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear.
Which approach should validate the market for this concept?

A. Gather an team to ideas and craft that stretch the 's current
B. Meat with developers to estimate the effort required to deliver the proposed experience.
C. Recruit target users to test price points at which they would be willing to purchase the app.

Answer: C

Explanation:
Validating the market for a new app involves understanding the target audience's willingness to pay.
Recruiting target users to test various price points provides direct insights into the app's perceived value and the price range acceptable to potential customers, informing pricing strategy and market viability.

NEW QUESTION # 54
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A. Decreased length of support calls
B. Increased human takeover rate
C. Increased goal completion rate

Answer: C

Explanation:
Explanation
The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure

NEW QUESTION # 55
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